Frequently Asked Questions

Can funds be reallocated?

Yes, if you do not specify an initiative for your contribution or if Moodle cannot fulfil your request, your contribution will be treated as a general-purpose fund that can be reallocated among existing or future initiatives at Moodle’s discretion.

What payment options are available?

We accept payments through credit and debit cards processed through Stripe, as well as direct bank transfers. Your payment information is handled securely and in accordance with industry best practices. Contributions made through our platform are refundable upon request.

How can I cancel a recurring contribution?

To cancel a recurring contribution, log in to your account, navigate to the “Billing” or “Contributions” section, find your recurring contribution, and select the option to cancel or stop payments. If you encounter any issues, please contact our support team for assistance.

Where can I find an invoice?

To find an invoice, log in to your account, navigate to the “Billing” or “Payment History” section, and select the desired invoice to view or download it. If you need further assistance, please contact our support team.

How can I take part in the LMS Community Product Advisory Group (PAG)?

You can find out more about joining the LMS Community Product Advisory Group (PAG) on moodle.org.

What is the difference between contributing via this site compared with via MUA membership?

Fund Moodle is replacing contributions via Moodle Users Association (MUA) membership, with the goal of expanding the reach of the contributions. For more information, see the announcement The future of the MUA.